Help us start using AI
Choose a useful first workflow, assess readiness, and agree how to measure improvement before committing to implementation.
AI Transformation & Enablement
Practical AI.Better ways to work.
Start using AI—or get more value from the tools you already have.
Fischer helps businesses turn AI into a practical change people can use: faster turnaround, less repeated effort and more dependable outcomes. Start with one workflow, the tools you already have and a clear measure of improvement.
A practical path forward
01
Identify the constraint
Understand what is holding performance back.
02
Prioritize the changes
Focus effort on the decisions that matter most.
03
Track progress
Establish owners, measures, and a working cadence.
RYAN’S PRIOR LEADERSHIP EXPERIENCEFreshworksPlanviewTeleopti / Calabrio
AI Transformation & Enablement for businesses
Where are you with AI?
Help us get more value from AI tools we already have
Examine the workflow, adoption and handoffs around the tools you already use. Focus on a practical change your team can use and measure.
Start with a complimentary AI Opportunity Assessment. If there is a worthwhile next step, we agree a focused readiness or transformation engagement before paid work begins.
Practical workflows
Less repeated effort. More useful work.
Examples to explore in your business. We establish your baseline and agree targets before work begins.
Faster client onboarding
Turn approved intake information into a draft onboarding plan, checklist and kickoff summary for your team to review.
What to measure: time from intake to kickoff, preparation hours and missing-information follow-ups.
Fewer manual handoffs
Use approved notes to draft handoff summaries with owners, next steps and open questions. Keep people responsible for decisions and accuracy.
What to measure: handoff preparation time, missed actions and rework.
Less reporting work
Draft recurring client updates from approved project information so your team spends less time assembling reports.
What to measure: reporting hours, turnaround time and corrections before reports are sent.
When AI tools do not add up to a better workflow
Make the whole workflow work.
A faster draft can still leave people gathering information, moving it between tools and checking conflicting versions. We examine the work around AI: approved sources, human decisions, ownership, exceptions and adoption.
More value from existing tools
Identify where review effort, unreliable inputs or uneven adoption limits useful results.
Clearer handoffs between tools
Map duplicate work, conflicting information and missed actions before deciding what to simplify, keep or change.
Evidence for the next decision
Agree measures for turnaround, total effort, corrections and dependable outputs. Technical changes and paid work are scoped separately.
The starting point can sit in operations, sales, customer service, finance or another business function. Fit depends on the workflow, readiness and intended outcome.
Where PS performance gets stuck
Utilization is a signal.
Not the whole operating model.
Busy teams. Thin margins.
Connect scope, pricing, and capacity to the economics of delivery.
Delivery depends on heroics.
Build repeatable services and governance that work beyond individual effort.
Go-live without adoption.
Connect implementation decisions to ownership, adoption, and customer value.
Experience & results
Advice informed by operating responsibility.
Selected results from Ryan’s prior leadership roles—not Fischer Advisory client engagements.
$12M+
Global services portfolio led at Freshworks
22%
Growth in partner-led revenue at Freshworks
Teleopti · Americas consulting
Make delivery repeatable before asking it to scale.
As Director of Consulting, Americas, Ryan led the regional practice and services P&L, building standardized offerings, capacity models, and delivery governance.
25% shorter
implementation timelines
Prior-role result reported in Ryan’s career history; not a guarantee of future results.
For SaaS professional services leaders
Choose your next step.
01 / Diagnose & prioritize
Find the constraint before it compounds.
$6,000 USD · fixed fee
Delivered through the PS Margin & Delivery Control Sprint. One priority area, with evidence for the next decision.
- Six weekly working sessions
- Focused assessment of one priority area
- Useful initial findings in Week 3
- A prioritized 90-day action roadmap
02 / Guide & sustain progress
90-Day PS Execution
Partnership
$18,000 USD · fixed fee
How do we keep the changes moving?
- Weekly working sessions over 90 days
- Leadership reviews and decision support
- Operating-tool review and refinement
- KPI tracking and accountability
The Sprint stands alone. If you already have an agreed roadmap and want help sustaining execution, the 90-Day PS Execution Partnership may be scoped and contracted separately.
How Ryan works
Deployment is not
the same as value.
A go-live is a milestone. The real test is whether customers adopt the solution, teams can deliver it repeatedly, and the economics work.
- 01 · Baseline performance
Review delivery, capacity, and economics to identify the constraint.
- 02 · Prioritize changes
Agree what to change first and what your team can realistically execute.
- 03 · Establish owners and measures
Turn decisions into accountability and a cadence for reviewing progress.
Founder & Principal Consultant
Ryan E. Fischer, PMP
15+ years in enterprise technology and services leadership, including Freshworks, Planview, and Teleopti/Calabrio. Work directly with the person who has led the commercial decisions and delivery operations you are improving.
Common questions
Before we begin.
How can a business start using AI?
Start with one recurring workflow, such as client onboarding, handoffs or reporting. Identify the bottleneck, assess data and tool readiness, and set a baseline before choosing a solution.
Can you help if our AI tools are not delivering value?
Yes. We examine the workflow, how the team uses the tools, and what is preventing useful results. Agree measures such as time saved, fewer corrections or faster turnaround before deciding what to change.
What does an AI readiness assessment cover?
A focused assessment examines the intended outcome, workflow, available information, existing tools, human review, ownership and measures of success. Paid scope and commercial terms are agreed before work begins.
What does a SaaS professional services consultant help with?
We help clarify the PS charter, improve the operating model, strengthen delivery execution, manage utilization and margin, design services portfolios, and connect implementations to adoption and customer value.
How can a SaaS PS organization improve margin and utilization?
Improvement starts with reliable demand and capacity data, disciplined scoping, clear staffing models, consistent delivery methods, useful PSA metrics, and governance that balances utilization with customer outcomes and team health.
How should SaaS companies operationalize AI in professional services?
Connect AI use cases to specific service workflows, governance, enablement, adoption measures, and business outcomes. A successful pilot scales only when ownership, process change, risk controls, and value measurement are designed into delivery.
When should a SaaS PS leader engage an advisory firm?
External perspective is most useful during rapid growth, margin pressure, leadership transition, operating-model redesign, inconsistent delivery, PSA transformation, AI adoption, or when go-lives are not producing the expected customer value.
Start a conversation
Ready to make AI useful in your business?
Tell us whether you are starting with AI or want more value from tools you already use. A complimentary 30-minute AI Opportunity Assessment helps identify a useful workflow and an appropriate next step. You can also discuss a professional services constraint.
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